Terms & Conditions

We take pride in looking after people and providing a personal service. If there are any issues we will always try to resolve the matter in the best possible way. If you have any questions or concerns you are always welcome to e mail your complaint to:- info@accessuktickets.co.uk  This constitutes the Terms & Conditions for placing orders with Access UK Tickets over the internet.  

E-Ticket Orders 

The price of tickets includes a booking fee. The booking fee is not refundable.  - Tickets for events that have NOT been cancelled will only be refunded at the discretion of Access UK Tickets. Administration charges will be made on the face value of the ticket to cover bank charges and the booking fee. - Tickets for events that HAVE been cancelled will be refunded, less the booking fee. - Tickets for events that have been postponed or rescheduled will be refunded, less the booking fee, only if you request a refund.

Refunds and Cancellations 

The price of tickets includes a booking fee. The booking fee is not refundable. - You may cancel your order with the following restrictions. Please contact us as soon as possible using the contact details below if you would like to cancel an order. - Tickets for events that have NOT been cancelled will only be refunded at the discretion of Access UK Tickets. Administration charges will be made on the face value of the ticket to cover bank charges, the booking fee and any postage for shipped orders. - Refunds will not be given if festival events are cancelled due to reasons including the following: Terrorism / Biological action, Foot and Mouth, Breach of License, SARS, Avian Flu. - Admission to events is at the discretion of either the venue management or event organizers. No refunds will be given to any persons who has been refused entry from events due to late arrival, or ejected for behaving in such ways, carrying such items or substances as deemed prohibited either by law or by the event organizers. - Tickets for events that have been cancelled will be refunded, less the booking fee.  An additional admin charge will be made to cover card charges. - Tickets for events that have been postponed or rescheduled will be refunded, less the booking fee, only if you request a refund.

Availability 

Items that you place in your basket are reserved for 15 minutes. By placing an item in your basket you reserve the right to purchase it, but you do not have to make a decision until you check out and confirm the order. If you do not check out within 15 minutes the basket will be emptied and the items will be made available for others to purchase. 

Payment 

Payments are currently accepted by: - Credit/Debit cards: Visa, Visa Electron, Mastercard, UK Maestro, Solo & Delta. 

Card Payments 

For card payments the address that you provide when placing the order must match the address held by your card provider. We also require that you provide the three digit security code on the back of the card next to your signature. For UK Maestro, Solo and Switch cards you must also provide the start date and issue number if these are present on your card. We will not collect your card payment until we have processed the order and made sure that all of your items are available. The payment is processed automatically when you check out and receive a confirmation e mail. If there are any issues processing your payment, we will send you an email. Please make sure that you provide the correct contact details in case there is an issue with your order.